Lindab is a leading ventilation company in Europe with solutions for energy-efficient ventilation and a healthy indoor climate. In northern Europe, we also have an extensive range of roofs, walls and rainwater systems. Lindab is present in 20 countries in Europe and has a turnover of approximately SEK 12 billion.
We have a decentralized organization with about 5,000 employees who work close to our customers, with the overall purpose of creating a better climate. We spend 90 percent of our time indoors and the indoor climate is crucial for our well-being. That is why we develop energy-efficient solutions for healthy indoor environments. And we do it in a way that also creates a better climate for our planet.
Lindab Group are looking for an experienced
Are you a problem-solver with a passion for IT and new technology? Do you thrive in a dynamic environment where you can make a real impact by ensuring smooth and efficient IT services?
If you're looking for a role that combines technical expertise, troubleshooting, and continuous improvement, don´t hesitate as we have a short application period!
As a 2nd Level Line Support Technician at Lindab, you will play a crucial role in ensuring stable and efficient IT services. You will be the system owner for our new ITSM system, where you will be responsible for its overall management, development, and alignment with organizational requirements. You will also be responsible for logging, categorizing, and prioritizing incoming incidents and service requests to quickly restore IT services and handle inquiries professionally and efficiently.
You will assist users through multiple channels, such as phone and ITSM systems, while keeping them informed about the status of their cases. When necessary, you will escalate tickets to other IT teams within Lindab while actively contributing to process improvements by suggesting changes that enhance the quality of our IT services.
Beyond traditional case management, you will be responsible for troubleshooting and resolving more complex issues that cannot be handled directly by 1st line support. You will work on finding both temporary workarounds and long-term solutions to ensure IT services function optimally. The role also includes handling tasks that require a higher level of technical expertise than what is managed at the 1st line level.
Documentation is a key part of your role. You will create and update knowledge bases (KB) and other necessary service desk documentation to support knowledge sharing and organizational efficiency. Additionally, you will act as a bridge between the service desk and other IT teams by understanding and transferring knowledge.
Incident and Request Management: Log, categorize, and prioritize incoming issues to ensure efficient resolution.
User Support: Assist employees via phone and ITSM systems, keeping them informed about their cases.
Troubleshooting & Escalation: Handle complex IT issues and escalate when necessary.
Technical Problem Solving: Identify both temporary workarounds and long-term solutions to ensure optimal IT performance.
Process & Documentation Improvement: Maintain knowledge bases and enhance support processes.
Collaboration & Knowledge Sharing: Act as a bridge between the service desk and other IT teams.
We look forward to your application and welcoming you to our team at Lindab! Apply as soon as possible, as the application period is short.
Join our digitalization journey
Lindab Group is growing our business and revenue, encompassing several acquisitions annually, alongside profitable organic growth.
To succeed, we are making significant investments in a group-wide digital strategy within several areas such as ERP, HRM and Data&AI. This initiative aims to support our expansion and build shared capacity with like-minded and skilled colleagues.